Returns & exchanges

Our returns policy

If something isn’t right, you can return unworn, unwashed items in their original condition, with the tags still attached, within 30 days of delivery.

How to return an item

1. Contact us with your order number and the items you’d like to return.
2. We’ll reply with the return address and instructions.
3. Pack the items securely with a note of your order number and send them back.

Refunds

Once your return has arrived and been checked, we refund the price of the returned items. Because orders are paid on delivery, we’ll confirm with you how you’d like to receive your refund. Delivery charges aren’t refundable unless an item was faulty or we sent the wrong item.

Exchanges

Need a different size? The quickest way is to return the item for a refund and place a new order, so the size you want doesn’t sell out in the meantime.

Items we can’t take back

For hygiene reasons, opened fragrance, earrings and underwear can’t be returned unless they’re faulty.

Faulty or incorrect items

If an item arrives damaged or faulty, or isn’t what you ordered, contact us within 14 days of delivery with photos and we’ll put it right.

Last updated 11 September 2026